RETURNS

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

If you are not satisfied with our services, we will refund the amount of your purchase minus our retaining or down payment fee.

To be eligible for a return, You'll need the receipt or proof of purchase.

To start a return, you can contact us at customerservice@cerise-consulting.com or call us at 720.447.0686

If your return is accepted, we will send a confirmation email along with expected funds return date.

All refunds must be requested in writing (email)or via call.

You can always contact us for any return questions at customerserive@cerise-consulting.com or by calling 720.447.0686

Incorrect Orders and Issues

Please inspect your order upon receipt and contact us immediately if the item is incorrect, not to your specifications, or if you are not pleased with the final product/outcome, so that we may evaluate the issue and make it right.

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

Once the return is accepted, you will have the choice for a full refund minus any retainers or down payment fees or a rework of your service.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at cusstomerservice@cerise-consulting.com.